The essentials
- The guarantee lasts 7 days from the moment your account is activated.
- It covers a service that does not work and cannot be fixed, not a change of mind.
- Approved refunds go back to the payment method you used, within 5 business days.
From activation to refund, step by step
A claim follows the same four stages for every plan length and every screen tier:
- Day 0: your account is activated and your login arrives on WhatsApp.
- Any time up to day 7: you message support with your username and describe the problem.
- Troubleshooting: we work through it with you, for example by trying another player, changing a server or adjusting decoder settings. Most issues are solved here.
- Decision: if the service still does not work, we approve the refund and return the full amount to your original payment method within 5 business days.
Situations that qualify
You are entitled to a full refund when, after following the setup guide and working with support, one of the following is still true:
- streams will not play on a device we support;
- buffering keeps happening and no change of server, player or settings resolves it;
- channels that were shown on our channel list when you paid are missing from your account.
Situations that do not
We cannot refund in the cases below, although we will still try to help. That is exactly why the free 24-hour trial exists: to let you check first.
- deciding you no longer want the service after it has been working, or asking after the 7-day window has closed;
- faults caused by your own internet connection, by a block applied by your internet provider, or by a device we do not support;
- accounts closed because the terms of use were broken.
Renewals
The guarantee is for your first purchase. When you renew an account that has already been working, you know the service suits your equipment, so renewals are not refundable.
Starting a claim
Contact us on WhatsApp at +212 610 046 062, or through the contact form at euroskara.live/contact/. Include your username and a short description of what is going wrong, ideally with the device and app you use.
Your statutory rights
This guarantee is offered in addition to any rights you have under consumer law in your own country, and nothing in this policy takes those rights away.
Anything unclear on this page? Ask us on WhatsApp (+212 610 046 062) or send a note through our contact form.