The essentials
- Form submissions are deleted automatically 90 days after they arrive.
- No advertising cookies and no third-party analytics are used on this website.
- You can ask to see, correct or erase your data at any time, and you can complain to your national data protection authority.
Who is responsible for your data
Euroskara, which runs euroskara.live, decides how the personal data described here is used. You can contact us about anything in this policy on WhatsApp at +212 610 046 062, or through the contact form at euroskara.live/contact/.
Information you give us, moment by moment
What reaches us depends on how you get in touch:
- Trial form: your email address, the device you plan to watch on and, if you add it, your WhatsApp number.
- Contact form: your name, the topic you pick, your message and, if you add it, your email address.
- Both forms: your IP address and the page you sent the form from, which we use to block spam and limit repeated submissions.
- WhatsApp: your WhatsApp name and number, the messages you send us and the plan you order.
- Payment: the payment provider you choose processes your payment details. We do not store card numbers.
Why we use it, and on what legal basis
We use your details to issue trials, set up and support accounts, send your login, answer your questions and, near the end of a plan, remind you that it is about to expire. The legal basis is that the processing is needed to do what you asked of us, before and during our contract with you.
We use IP addresses to protect the forms from abuse, which is in our legitimate interest in keeping the service running safely. We do not sell, rent or trade personal data, and we do not use it for advertising.
How long we keep it
Form submissions, including the IP address stored with them, are deleted automatically 90 days after they are received. The short-lived counter used to limit repeated submissions expires after one hour.
Account records (username, plan and the dates it runs) are kept while your plan is active and for up to 12 months after it ends, so you can renew with the same login. After that they are deleted.
Who else handles it
Your WhatsApp conversation is carried by WhatsApp under its own terms and privacy policy. Form submissions are stored on our web server and a copy is sent to our support inbox through an email provider. Payment providers process payments under their own policies. We share nothing else with anyone unless the law requires us to.
Cookies
This website does not set advertising cookies or load third-party analytics or tracking scripts. Any cookie it does use is technical and needed for the pages or forms to work, so there is nothing to opt out of.
Your rights
Under the GDPR, and the UK GDPR if you live in the UK, you have the right to:
- find out what personal data we hold about you and receive a copy of it;
- have anything inaccurate corrected;
- have your data erased;
- ask us to restrict how we use it, or object to our use of it;
- receive data you gave us in a portable format.
Using those rights
Send your request on WhatsApp at +212 610 046 062, or through the contact form at euroskara.live/contact/, choosing the topic "My personal data" on the form. We may ask a question to confirm the request really comes from you, and we reply within one month.
If you are unhappy with our answer, you can complain to the data protection authority in the country where you live or work. In the UK that is the Information Commissioner's Office; in Ireland it is the Data Protection Commission; every other EU country has its own national authority.
Keeping it secure
The website is served only over HTTPS, and access to stored form submissions is restricted to the support team. Your login details are sent to you privately in WhatsApp; please keep them to yourself.
Anything unclear on this page? Ask us on WhatsApp (+212 610 046 062) or send a note through our contact form.